It results in better use of your business
An accessible business is used by more people more often – simply because it is easier for people to get to and easier for them to use. As a result, they can stay longer, spend more, and are more likely to return with friends and family This extends the demand for what you do and your business is used by more people. You can also use the fact that your business is accessible as a valuable promotional tool.
It leads to better quality of service
People with access requirements have the same expectation of service quality as all other customers. If your business is accessible it is one way to show that you are customer-oriented and aware of the needs of individuals. This will also be reflected in the ‘can do’ attitude of your staff.
An accessible business is used by more people more often – simply because it is easier for people to get to and easier for them to use. As a result, they can stay longer, spend more, and are more likely to return with friends and family This extends the demand for what you do and your business is used by more people. You can also use the fact that your business is accessible as a valuable promotional tool.
It leads to better quality of service
People with access requirements have the same expectation of service quality as all other customers. If your business is accessible it is one way to show that you are customer-oriented and aware of the needs of individuals. This will also be reflected in the ‘can do’ attitude of your staff.
Acknowledgement:
"Missed Business" guide was produced as a collaborative project between Marrickville Council (NSW) and the Human Rights and Equal Opportunity Commission